General Terms of Use

At Doggies Boutique, we are committed to protecting your personal data and building a relationship of trust with you. We aim to provide a positive and transparent experience while ensuring the confidentiality and security of your information across all our services and platforms, including the website doggiesboutique.com and associated applications.

Your personal data will only be used in ways that respect your expectations and comply with UK data protection law. We take all necessary steps to safeguard your data against unauthorized access, loss, or alteration and make it easy for you to understand how we process it. Personal data will only be retained for as long as necessary to fulfill the purposes described below, and you can access or update your information at any time through your account or by contacting us.

Who We Are
Doggies Boutique is a sole proprietorship, registered under number 1000366556, represented by Farid Bakour. Our registered office is at 21 Madelon Drive, Nepean, K2J 5C7, Ontario, Canada. We act as the data controller for the processing of your personal information.

Who You Are
"You" refers to any user of the doggiesboutique.com website, including customers who have placed orders, account holders who have not purchased, or visitors browsing our website without creating an account.

How We Use Your Data
We collect and process personal information to provide and improve our services, including handling orders, processing payments, managing customer accounts, preventing fraud, facilitating refunds, delivering products, managing reviews, and personalizing your shopping experience. Your consent, the performance of a contract, legal obligations, or our legitimate interests provide the lawful basis for these processes, depending on the activity.

For multi-payment options such as Klarna, we share necessary order and personal information with the payment provider in accordance with their privacy policy. Customer reviews and advertising activities are processed based on your consent or our legitimate interest.

Data Sharing
Your data may be shared with internal departments or trusted service providers for purposes such as order fulfillment, payment processing, customer support, IT maintenance, delivery, or advertising. Third-party advertising providers may also use cookies to display relevant offers. Personal data is never sold.

Data Retention
We retain personal data only for as long as necessary to perform our services or comply with legal obligations. Customer and order information is typically retained for up to five years, while prospect data is retained for three years from last contact. Payment data is retained for the duration of the card’s validity plus one day.

Your Rights
UK residents have rights under UK GDPR, including accessing, updating, correcting, deleting, or restricting the processing of their personal data. You may withdraw consent at any time, object to processing for marketing purposes, request data portability, or make a complaint to a supervisory authority. You can exercise your rights by contacting us at contact@doggiesboutique.com or by mail at 21 Madelon Drive, Nepean, ON, K2J 5C7, Canada. We may require proof of identity to process your request.

Cookies
Doggies Boutique uses cookies to ensure the proper functioning of the website, improve navigation, optimize your experience, and deliver relevant advertising. Cookies can be managed or blocked through your browser settings. Blocking cookies may affect certain features of the website. Third-party social media plugins may collect data according to their own policies.

International Transfers
Some of your personal data may be transferred outside the UK, including to Shopify servers or third-party service providers. All transfers are protected by appropriate safeguards under UK GDPR, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office. These transfers ensure your rights and protections are maintained.

Security Measures
We take technical and organizational measures to protect your personal data and maintain a security standard in line with the risks to your rights and freedoms. We comply with PCI DSS standards for payment security and continually review security protocols.

Automated Decisions
Some processes, such as fraud checks and payment approvals, may involve automated decision-making. You have the right to request human intervention and to challenge or express your view on automated decisions affecting you.

Policy Updates
We may update this Privacy Policy as needed to comply with UK regulations or reflect changes in our services. We review it at least every three years.

Contact
For any questions about your personal data or this Privacy Policy, contact us at contact@doggiesboutique.com or by mail at 21 Madelon Drive, Nepean, K2J 5C7, Canada.